The agreement between you and 501 Servers LLC governing your use of our services. Effective May 7, 2026.
By accessing or using any services provided by 501 Servers LLC ("501 Servers," "we," "us," or "our"), including but not limited to web hosting, domain registration, email hosting, WordPress care plans, and support services, you ("Client," "Customer," or "you") agree to be bound by these Terms of Service ("Terms").
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use our services.
These Terms, together with our Privacy Policy, Acceptable Use Policy, Refund Policy, and Service Level Agreement, constitute the complete agreement between you and 501 Servers.
501 Servers offers the following services, subject to the plan selected and payment of applicable fees:
Service features, storage limits, and pricing are as published on our website at the time of signup. 501 Servers reserves the right to modify services with reasonable notice to customers.
To use our services, you must create an account and provide accurate, complete information including your name, email address, phone number, and billing information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You must notify us immediately at hello@501servers.com of any unauthorized use of your account. 501 Servers is not liable for losses resulting from unauthorized access to your account that occur through no fault of ours.
You must be at least 18 years of age to create an account. By creating an account, you represent and warrant that you meet this requirement.
Services are billed on a monthly or annual basis, as selected at signup. Payment is due at the start of each billing period. We accept major credit and debit cards via Stripe.
501 Servers does not raise prices on existing customers. The monthly rate you are charged at signup is the rate you will pay for the life of your account, unless you choose to upgrade your plan. This is a core promise of our service.
If payment fails, we will retry automatically and notify you by email. Accounts with outstanding balances may be suspended after 7 days and terminated after 30 days of non-payment. Terminated accounts may result in permanent deletion of hosted data.
Prices listed exclude applicable Arkansas state sales taxes. Customers are responsible for any taxes applicable to their purchases.
Your use of 501 Servers services is subject to our Acceptable Use Policy, incorporated herein by reference. You agree not to use our services for any unlawful, harmful, or abusive purpose. Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
While we perform daily backups on Business and Managed WordPress plans and take reasonable precautions to protect your data, you are ultimately responsible for maintaining your own backups of all hosted content. 501 Servers's backups are provided as a convenience, not a guarantee.
In the event of data loss due to hardware failure, software error, or circumstances beyond our control, 501 Servers's liability is limited to the restoration of the most recent available backup, if any exists.
You retain full ownership of all content and data you upload to our servers. 501 Servers does not claim any ownership over your hosted content.
501 Servers guarantees 99.9% monthly uptime for all hosting plans, as defined in our Service Level Agreement. If we fail to meet this guarantee, you may be eligible for a service credit. The SLA describes the credit calculation, exclusions, and the process for claiming credits.
You may cancel your account at any time by contacting us at hello@501servers.com or through the client portal. Cancellations are effective at the end of the current billing period. We do not provide refunds for partial months, except as described in our Refund Policy.
501 Servers may terminate your account immediately for violation of these Terms or the Acceptable Use Policy. In such cases, no refund will be issued.
Upon termination, your hosting account and all associated data will be permanently deleted after 14 days. It is your responsibility to export your data before your account is terminated.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 501 HOSTING'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO 501 HOSTING IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
501 HOSTING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These Terms are governed by the laws of the State of Arkansas, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the courts of Pulaski County, Arkansas, and both parties consent to the personal jurisdiction of such courts.
Before initiating any formal legal proceeding, you agree to contact us at legal@501servers.com and give us 30 days to attempt to resolve the dispute informally.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
The current version of these Terms is always available at 501servers.com/terms-of-service.
Questions about these Terms should be directed to:
Email us at legal@501servers.com or call hello@501servers.com. We'll respond within one business day.
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