Knowledge Base

Getting Started

• How do I sign up for hosting? →
• What happens after I sign up? →
• How do I log in to my cPanel? →
• How do I point my domain to 501 Servers? →
• How do I install WordPress? →
• How do I set up my first email account? →
• What is cPanel and how do I use it? →
• How do I upload files to my website? →

WordPress & CMS

• How do I install WordPress on my hosting account? →
• How do I update WordPress core, plugins, and themes? →
• What is the WordPress care plan and what does it include? →
• How do I create a WordPress staging environment? →
• How do I restore my WordPress site from a backup? →
• My WordPress site is slow — how do I speed it up? →
• How do I fix a hacked WordPress site? →
• How do I move WordPress to a new domain? →

Email & DNS

• How do I create a business email address? →
• How do I set up my email in Outlook or Gmail? →
• How do I access webmail? →
• My email is going to spam — what do I do? →
• How do I update my DNS records? →
• How long does DNS propagation take? →

Billing & Account

• How do I view and pay my invoices? →
• How do I update my payment method? →
• How do I upgrade my hosting plan? →
• How do I request a refund under the 30-day guarantee? →
• How do I cancel my account? →
• Will my price ever go up? →

Security & SSL

• How do I install a free SSL certificate? →
• My site shows "Not Secure" — how do I fix it? →
• How do I enable two-factor authentication? →
• How do I restore from a backup? →
• How does 501 Servers protect against malware? →

Migrations

• How does the free site migration work? →
• How long does a migration take? →
• Will my site go down during migration? →
• What information do I need to provide for migration? →
• Can you migrate from GoDaddy, Bluehost, or any other host? →

Our Arkansas-based support team is available by phone and email. We don't use scripts or offshore call centers.