Privacy Policy

1. Overview

501 Servers LLC ("501 Servers," "we," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

We collect only the information necessary to provide our hosting services and support. We do not sell your personal information to third parties. Ever.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, phone number, mailing address
• Billing information: Credit/debit card details (processed and stored by Stripe — we do not store raw card numbers)
• Support communications: Messages, tickets, and emails you send to us
• Website content: Files, databases, and content you upload to our servers

2.2 Information Collected Automatically

• Log data: IP addresses, browser type, pages visited on our website, and timestamps
• Cookies: Session cookies for our client portal; analytics cookies (you may opt out)
• Server logs: Access and error logs from your hosted account (retained for 30 days)

3. How We Use Your Information

• To provision and deliver hosting services you have purchased
• To process payments and send billing notifications
• To respond to support requests and communicate with you
• To send service-related announcements (maintenance windows, outages)
• To send optional marketing emails about new features or promotions (you may opt out at any time)
• To detect and prevent fraud, abuse, and security incidents
• To comply with applicable legal obligations

We do not use your personal information for any purpose not listed above without your explicit consent.

4. Information Sharing

We share your information only with the following categories of third parties, and only as necessary to provide our services:

• Stripe — Payment processing. Subject to Stripe's own Privacy Policy.
• WHMCS — Billing automation and client portal. Subject to WHMCS's Privacy Policy.
• Reseller infrastructure provider — Server infrastructure (A2 Hosting or similar). Your hosted files reside on their servers.
• Law enforcement — If required by valid legal process (subpoena, court order). We will notify you if legally permitted to do so.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain your account and billing information for 7 years after account closure, as required by financial record-keeping obligations. Support communications are retained for 3 years. Server logs are retained for 30 days. Hosted content is deleted within 14 days of account termination.

You may request deletion of your personal information at any time by contacting us. We will honor deletion requests subject to legal retention obligations.

6. Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encrypted storage of sensitive credentials, access controls limiting who can access customer data, and regular security audits. While we take these precautions seriously, no system is completely secure. We cannot guarantee the absolute security of your information.

If we become aware of a data breach that may affect your personal information, we will notify you by email within 72 hours of discovery, as required by applicable law.

7. Your Rights

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update your account information at any time through the client portal.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Opt-out: You may opt out of marketing emails at any time using the unsubscribe link in any email we send.
• Data portability: You may request your hosted data in a standard format at any time.

To exercise any of these rights, contact us at privacy@501servers.com.

8. Cookies

Our website uses cookies for session management and analytics. Session cookies expire when you close your browser. Analytics cookies help us understand how visitors use our site (we use anonymized analytics). You may disable cookies in your browser settings; however, doing so may affect your ability to use the client portal.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, contact us immediately at privacy@501servers.com.

10. Contact Us

• Privacy inquiries: privacy@501servers.com
• Mail: 501 Servers LLC, Central Arkansas